Update 03/2026
1. AGREEMENT
By booking a service with XPro Cleans Services, you agree to be bound by these Terms of Service. If you do not agree, please do not proceed with booking.
2. BOOKING & PAYMENT AUTHORIZATION
- All bookings are subject to confirmation via phone, email, or text.
- A pre-authorization hold will be placed on your card 24 hours prior to the service.
- The full amount will be charged after service completion.
3. SCOPE OF SERVICES
XPro Cleans Services provides interior residential and commercial cleaning services only.
We do NOT perform:
- Biohazard cleaning (blood, urine, feces, etc.)
- Pest/rodent-infested properties
- Hoarding or extreme conditions (unless approved in advance)
- Exterior cleaning or exterior windows
- Heavy lifting (over 50 lbs)
- Cleaning while other service providers are present
4. CONDITION OF PROPERTY & PRICE ADJUSTMENTS
All quotes are based on the information provided by the client.
If the condition of the property is significantly worse than described, we reserve the right to:
- Adjust the price
- Modify the scope
- Reschedule the service
Additional charges may be applied for:
- Heavy buildup
- Grease, stains, or post-construction debris
- Excessive clutter or dirt
5. TIME-BASED SERVICE
All services are time-based, not result-based.
Final results depend on:
- Time booked
- Property condition
- Accessibility of areas
6. RIGHT TO REFUSE SERVICE
We reserve the right to refuse or terminate service if:
- The environment is unsafe
- Utilities are disconnected
- There are aggressive pets
- Conditions exceed normal cleaning scope
Cancellation fees may apply.
7. CLEANING DAY PREPARATION
Clients must provide access and basic organization of the space.
Failure to prepare may:
- Affect results
- Result in additional charges
8. ADD-ON SERVICES
Additional services are available at extra cost, including:
- Inside appliances (oven, fridge)
- Interior windows
- Laundry
- Basement / attic
- Carpet cleaning
- Mold or mildew removal
9. PET POLICY
Clients are responsible for securing pets.
XPro Cleans Services is not liable for:
- Pet behavior
- Injuries or damages caused by animals
Service may be terminated if pets create unsafe conditions.
10. CANCELLATIONS & LOCKOUTS
- Minimum 48 hours notice required
- Late cancellation: $50 fee
- Same-day cancellation or no access: 100% of service charged
11. PAYMENTS & LATE FEES
Accepted methods:
- Credit card
- Zelle
- Wire transfer
- Check
Late payments:
- After 5 days: $25/week late fee
- After 30 days: subject to legal action
12. SERVICE GUARANTEE & CORRECTIONS
XPro Cleans Services does not offer refunds.
If you are not satisfied:
- You must notify us within 72 hours
- A re-clean will be scheduled at no cost
A re-clean must be completed before any further resolution is considered.
Refunds are not guaranteed and may only be issued at management discretion after a re-clean attempt.
13. DAMAGE, CLAIMS & PRE-EXISTING CONDITIONS
- All damage claims must be reported within 48 hours with photos
- Claims after 48 hours will not be considered
We are NOT responsible for damage caused by:
- Pre-existing conditions
- Normal wear and tear
- Improper installation
- Loose fixtures or materials
Client is responsible for informing us of fragile or sensitive items.
14. FRAGILE MATERIALS & GLASS SURFACES
Certain materials (including glass shower doors) may have pre-existing weaknesses.
XPro Cleans Services is not responsible for:
- Cracking
- Shattering
- Damage caused by pre-existing structural issues
15. OUT-OF-SCOPE WORK
Any tasks requested outside the agreed scope are performed at the client’s own risk.
We are not liable for damages resulting from such requests.
16. LIMITATION OF LIABILITY
XPro Cleans Services’ total liability is limited to the amount paid for the service.
17. PHOTOS & DOCUMENTATION
We may take before/after photos for:
- Quality control
- Marketing
- Dispute resolution
No personal identity will be shown.
18. ACCESS & KEYS
If access is provided via:
- Unlocked doors
- Hidden keys
We are not liable for any damages or theft.
19. ARRIVAL WINDOW
Arrival times are not guaranteed.
We operate within a 2-hour window due to:
- Traffic
- Weather
- Scheduling
20. NON-SOLICITATION OF STAFF
Clients agree not to solicit, hire, or contact our staff directly during service and for 12 months after.
Violation results in:
💰 $3,000 fee per occurrence
21. NON-CIRCUMVENTION
Any attempt to bypass XPro Cleans Services by:
- Exchanging contact info
- Hiring staff privately
Will result in the same $3,000 fee.
22. INDEPENDENT CONTRACTORS
Some cleaning professionals may operate as independent contractors.
23. RATE ADJUSTMENTS
Rates may be adjusted based on:
- Property condition
- Service frequency
- Operational costs
24. GOVERNING LAW
These Terms are governed by the laws of the State of Massachusetts.
25. MODIFICATIONS
XPro Cleans Services reserves the right to update these Terms at any time without prior notice.