FAQ – XPro Cleans

XPro cleans is here to answer all of your questions and provide you with an amazing quote to get your residential or commercial spaces clean.

To quickly book a cleaning appointment, fill out our form. We will respond as soon as possible via email or call, providing you with all necessary information about our services, prices, and availability.

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 72 hour window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund. Refunds will only be given if you are still not satisfied after the second cleaning.

We guarantee that you will be satisfied by the results of your clean. PERIOD. If you are not happy, feel free to let us know within 48 hours and we will improve upon our service by sending a cleaner back for free to finish the job.

Yes. Your safety is our biggest concern. All of our cleaners must pass an extensive criminal background check before joining XPro Cleans Services. We pride ourselves on only recruiting and hiring only the best and most trustworthy cleaners.

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

We work hard to make sure that every cleaning appointment is top notch. However, we know that sometimes things can go wrong. If something goes wrong, we will make it right. If you should experience any issues during your clean, please contact us and we will be here to help.

Absolutely! All of our cleaners must pass a full criminal background check before joining XPro Cleans Services team. In addition, all of our maids must perform a series of “test” cleans before they are fully hired. We work hard make sure that only the best cleaners show up to your home.

We understand that having a familiar face is important to you. While we strive to provide you with the same cleaner(s) every time, sometimes life gets in the way. In the case that your cleaner can’t make a specific appointment due to personal circumstances, we will be sure to notify you beforehand and send a substitute team member that is equally qualified and aware of your needs.

XPro Cleans! Our cleaning teams come ready to clean your home from top to bottom. Expect them to bring the following items:

1.Vacuum cleaner
2.Mop and bucket
3.Kitchen and bathroom cleaner
4.Window and glass cleaner
5.Furniture spray
6.Oven cleaner
7.Non abrasive spray
8.Non abrasive cleaner
9.Sponge cleaners
10.Cloths for windows, ﬂoors, furniture
11.Steel scourers
12.Gloves
13.Products against lime scale and mold
14.*Since we know people are particular about the type of laundry detergent used, we asked that you provide your own laundry detergent for use.

If we arrive to your home and determine there is excessive dirt, dust, or organization required, we will add an additional $100 heavy duty fee to your booking on top of the original deep cleaning extra.

We do charge a pet fee of $30. The pet fee covers cleaning of pet fur, food, and stains/spots created by your pet. It also covers changing our vacuum filters after your cleaning as to not affect other customers with allergies.

However, we do not perform cleanings in homes with pet/animal waste, insects, biohazards, mold, etc. If we arrive to your home and determine these things exist, your appointment will be cancelled with a 25% cancellation fee.